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Privacy Policy

New Horizons Mental Health Services is committed to protecting your privacy. We have created this Privacy Policy to explain why we collect certain information about you when you use this website and how we protect the privacy of that information. This policy does not apply to your personal health information. However, below you will find a separate description of our policy regarding this issue.

Information We Collect and How We Use It

We collect two types of information from our website:

Individually Identifiable Information You Provide to Us

We will not disclose, sell, or rent your name or any personal information about you to any third party. You do not need to provide personal information to receive information from this site. However, there are instances online when New Horizons Mental Health Services requests individually identifiable information from you. We may retain this information for processing and to facilitate requests. Information you submit to us is treated in the same confidential manner as information you might provide in a written format, such as an application or donation form.

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Aggregate Information

We use aggregate information to measure the number of visitors to different pages and sections of our site and to help us make our site more useful to visitors. The aggregate information we collect is not linked to personal information, and we do not report on individual user sessions. Only unidentifiable, aggregate data is shared with outside resources.

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Credit Card Information

We have partnered with Etactics to offer safe and secure credit card and electronic check transactions for our customers. Etactics manages the routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including compliance with the industry data security standard.

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Email Inquiries

Our website contains email links that allow you to easily send an inquiry or feedback to New Horizons Mental Health Services. When you use these email links, your email address and the subject of your inquiry are provided to the intended recipient to respond to your specific request only. To further ensure the protection of your privacy, we do not respond to emails about treatment issues or appointments. Please contact your clinician or clinic for these types of questions.

Cookies

To improve our site on an ongoing basis, we use cookies to track your visit. New Horizons Mental Health Services may also use cookies to provide users with certain features available on our website. A cookie is a small amount of data transferred to your browser by a web server, which can only be read by the website that issued it. It functions as your identification card. It is not a program, cannot be executed as code, and does not deliver viruses. Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, allowing you to decide whether to accept it. You can use the New Horizons Mental Health Services website without cookies, but you may have to re-enter information each time you visit.

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Refund Policy

Unless otherwise expressly provided, New Horizons Mental Health Services will issue a refund for fully substantiated claims of overpayment. This general policy does not apply where New Horizons Mental Health Services has otherwise adopted a specific cancellation or refund policy.

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Links to Other Sites and Services

New Horizons Mental Health Services is not responsible for the contents of any linked website, any link contained in a linked website, or any changes or updates to such websites. We encourage you to read the privacy statements of each and every website that requests personal information from you.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Effect of Policy

By visiting New Horizons Mental Health Services online, you accept the practices described in this Privacy Policy. Despite the measures described in this policy, the confidentiality of any communication or material transmitted to or from us via this webpage or the internet cannot be guaranteed. New Horizons Mental Health Services reserves the right to change this Privacy Policy at any time. Our policy will be kept up to date and posted on our website.

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Protected Health Information Policy

This notice describes, in general, how medical information about you may be used and disclosed and how you may access this information.
Please contact your clinician or any of our clinic sites for specific information about the use and disclosure of personal health information and the Health Insurance Portability and Accountability Act (HIPAA), as well as the most up-to-date New Horizons Mental Health Services HIPAA policy.

a. Use and Disclosure of Your Protected Health Information (PHI)

Your PHI may be used and disclosed to carry out treatment, payment, and healthcare operations.

Treatment

Information relevant to your care obtained by staff members will be recorded in your record and used by our staff to assist in the planning and evaluation of your care.

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b. Your Rights Regarding Your PHI

Your PHI may be used and disclosed to carry out treatment, payment, and healthcare operations.

Right to Restrict Use and Disclosure

You have the right to restrict the use and disclosure of your PHI or to revoke your consent. We will comply whenever possible, except to the extent that we have already taken action in reliance on your consent. You also have the right to request that we communicate with you via alternative means or locations.